We've compiled answers to the most common questions about airport parking. If you can't find what you're looking for, our customer support team is available 24/7 to help you.
Booking & Reservations
Booking is simple! Select your airport from our homepage, choose your arrival and departure dates and times, then compare prices from our trusted partners. Click "Book Now" on your preferred option, enter your details, and complete payment. You'll receive instant confirmation via email with all the details you need, including directions and contact information.
We recommend booking at least 2 weeks in advance for the best prices. However, you can book up to 12 months in advance or as little as 24 hours before your travel date. Keep in mind that prices typically increase closer to your travel date, so booking early can save you significant money.
Yes, absolutely! When booking, you can enter different contact details for the person who will be using the parking. Just make sure the person using the parking has access to the booking confirmation email, as they'll need to show it at the parking facility.
No, you don't need to print your confirmation. You can show it on your smartphone or tablet at the parking facility. However, we recommend saving a copy offline or taking a screenshot in case you don't have internet access when you arrive.
To book parking, you'll need: your chosen airport, arrival date and time, departure date and time, vehicle registration number, your contact details (name, email, phone), and payment information. The whole process takes less than 2 minutes.
Yes, you can book parking for multiple vehicles. Simply complete one booking and then start a new booking for your second vehicle. Each vehicle needs its own booking with its unique registration number.
Payment & Pricing
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Maestro. We also accept PayPal for added convenience. All payments are processed securely through our encrypted payment gateway, and we never store your full card details.
No, we believe in complete transparency. The price you see is the price you pay. All fees, including VAT, are included in the displayed price. There are no hidden charges, booking fees, or surprise costs. What you see is exactly what you'll pay.
Prices vary between providers based on several factors including location (on-site vs off-site), services offered (meet & greet vs park & ride), security features, and demand. Our comparison tool helps you find the best value for your specific needs. Prices also fluctuate based on demand, so booking early often secures better rates.
Yes! We regularly offer promotional codes and discounts. Sign up for our newsletter to receive exclusive deals, or check our website and social media channels for current promotions. We also offer discounts for long-stay parking and advance bookings.
Yes, all prices displayed include VAT at the current UK rate of 20%. The final price you see is the total amount you'll pay - no additional taxes or fees will be added.
Currently, we require full payment at the time of booking. However, many of our parking providers offer flexible payment options. Contact our customer service team if you need assistance with payment arrangements.
Cancellations & Modifications
Yes, most bookings can be cancelled or modified free of charge up to 24 hours before your scheduled arrival time. Some providers offer even more flexible cancellation policies. You can cancel or modify your booking online through your account, or contact our customer service team for assistance. Always check the specific cancellation terms when booking, as some discounted rates may have different policies.
If you cancel within the free cancellation period (typically 24+ hours before arrival), you'll receive a full refund to your original payment method. Refunds are usually processed within 5-7 business days, though it may take longer depending on your bank or card provider. For cancellations outside the free period, refunds are subject to the provider's terms and conditions.
If your flight is delayed, contact the parking provider directly using the contact details in your confirmation email. Most providers are understanding about flight delays and will accommodate you. If your flight is cancelled and you need to cancel your parking, contact us immediately and we'll work with the provider to arrange a refund or reschedule your booking.
Yes, you can extend your parking stay, subject to availability. Contact the parking provider directly using the details in your confirmation email, or contact our customer service team via email or live chat. Additional charges will apply for extended stays, but we'll always try to secure you the best rate.
If you arrive early, you may need to wait until your scheduled time, or you can contact the provider to see if early arrival is possible. If you arrive late, contact the provider immediately - most facilities can accommodate late arrivals, though some may charge additional fees. Always try to contact the provider if you know you'll be significantly delayed.
Yes, you can update your vehicle registration number up to 24 hours before your arrival. Log into your account or contact customer service to make the change. Some providers may charge a small admin fee for last-minute changes, so it's best to update as soon as possible.
Parking Services
Meet & Greet is our premium parking service that offers maximum convenience. You drive directly to the terminal entrance, where a professional driver meets you, takes your keys, and parks your vehicle in a secure facility. When you return, your car is brought back to the terminal for collection. This service eliminates the need for shuttle buses and is perfect for families, business travelers, or anyone with heavy luggage.
Park & Ride is our most popular and cost-effective parking option. You park your vehicle in a secure, off-site parking facility and take a complimentary shuttle bus to the terminal. Shuttle buses run regularly (typically every 10-15 minutes) and the journey usually takes 5-10 minutes. This service offers excellent value for money and is perfect for longer stays.
Long Stay parking is designed for extended trips, typically 7 days or more. These facilities offer the most economical rates and are located further from the terminal, with regular shuttle bus services included. Long Stay parking is perfect for holidays, extended business trips, or winter sun breaks where you'll be away for a week or more.
For Meet & Greet services, we recommend arriving 15 minutes before your scheduled drop-off time. For Park & Ride services, allow 20-30 minutes before you need to be at the terminal (this includes parking, shuttle bus journey, and walking to your terminal). Always factor in extra time during peak periods, holidays, or if you're unfamiliar with the airport.
Yes, many of our parking partners offer disabled parking spaces. These are typically located close to shuttle bus stops or terminal entrances. When booking, you can specify if you need disabled parking, and we'll ensure your space meets accessibility requirements. Blue badge holders should bring their badge with them.
Yes, many of our parking facilities can accommodate oversized vehicles including vans, motorhomes, and vehicles with roof boxes. When booking, you'll be asked about your vehicle type and dimensions. It's important to book in advance for oversized vehicles as spaces may be limited. Height restrictions are clearly displayed for each facility.
Yes, an increasing number of our parking partners offer electric vehicle charging facilities. When searching for parking, you can filter for EV charging options. Your vehicle can be charged while you're away, ensuring you return to a fully charged car. Additional charges may apply for charging services.
All our parking partners must meet strict security standards. Facilities typically include: 24/7 CCTV monitoring, secure barriers and access control, regular security patrols, perimeter fencing, and well-lit areas. All facilities are fully insured, and many have additional security features like number plate recognition systems.
Safety & Security
Yes, all our parking partners are fully insured and provide secure parking facilities. Every facility features CCTV monitoring, secure barriers, and 24/7 security. All vehicles are covered by the parking provider's insurance while on their premises. We recommend checking your own car insurance policy to ensure you have adequate coverage, and taking photos of your vehicle before leaving it.
If you notice any damage to your vehicle when collecting it, report it immediately to the parking facility staff before leaving. Take photos of any damage and get a written report. Contact our customer service team as soon as possible, and we'll help you file a claim with the parking provider's insurance. All facilities have insurance coverage for such incidents.
Yes, all our partner facilities have comprehensive security monitoring including 24/7 CCTV coverage, security patrols, secure barriers, and access control systems. Many facilities also use number plate recognition technology. Security is a top priority for all our partners, and facilities are regularly audited to ensure standards are maintained.
If you lose your keys while traveling, contact the parking provider immediately using the emergency contact number provided in your confirmation email. They'll be able to assist you. It's always a good idea to have a spare set of keys with a trusted person, or consider leaving a spare with the parking facility if they offer this service.
While all our parking facilities are secure, we strongly recommend not leaving valuables in your vehicle. If you must leave items in your car, keep them out of sight in the boot or glove compartment. Never leave items like laptops, cameras, or jewelry visible. The parking provider's insurance typically doesn't cover personal belongings left in vehicles.
General Questions
Yes, you'll receive an email confirmation immediately after booking with all the details you need, including: your booking reference number, parking facility address and directions, contact email addresses, arrival instructions, and a map. We recommend saving this email or printing it out, and keeping it easily accessible when you travel.
Detailed directions are included in your confirmation email, along with a map and postcode for satnav. Most facilities are well-signposted from major roads near the airport. We recommend using the directions provided rather than relying solely on GPS, as GPS can sometimes be inaccurate near airports. If you get lost, contact the facility using the contact email in your confirmation.
If you encounter any issues with your booking, contact our customer service team immediately. We're available 24/7 via email or live chat. We'll work quickly to resolve any problems and ensure you have a smooth parking experience. Most issues can be resolved quickly through our live chat or email support.
Yes! We offer a loyalty program for frequent customers. Earn points with every booking that can be redeemed for discounts on future parking. Sign up for our newsletter to receive exclusive deals and be notified about special promotions. We also offer referral bonuses if you recommend us to friends and family.
Yes, many of our parking partners offer extended stay options for periods longer than 30 days. Contact our customer service team to discuss your requirements, and we'll find the best solution for your extended stay. Special rates may apply for very long stays.
If you miss your flight and need to extend your parking, contact the parking provider immediately using the details in your confirmation email. They'll be able to accommodate the extended stay, though additional charges will apply. If you need to cancel your parking due to a missed flight, normal cancellation policies apply.
Still Have Questions?
Our customer support team is here to help you 24/7. Don't hesitate to reach out if you need assistance.
